Check the FAQ first - if you're still stuck, send us a message.
The onboarding wizard guides you through three steps: setting up your broker profile (your name, firm, and market), choosing a plan, and uploading your first contact list. You can access the wizard any time from the dashboard. Complete all three steps and you will be ready to create your first campaign.
Your full name, firm name, and primary market (city or metro area). This information is used to personalize the AI-generated email copy so prospects receive outreach that sounds like it came from a real, local broker. You can update your profile at any time in Settings.
Your CSV needs at least one column with email addresses. We recommend also including columns for first name, last name, company, and property type. The importer will try to auto-map common column headers. You can download a sample CSV template from the Contacts page to get started quickly.
When you create a campaign, you tell the AI your target property type, the value you offer, and any specific angle you want to lead with. The AI generates a multi-step email sequence based on that input. Every email is editable before you save the campaign, so you stay in full control of what goes out.
Emails send after you activate a campaign from the campaign list. Sequences are spaced out automatically to avoid sending all steps at once. You can review the scheduled timing in the campaign detail view before activating. No emails leave until you explicitly activate the campaign.
Go to the Contacts page in your dashboard and click 'Upload CSV'. Your file needs at least an email column - we'll map name, company, and property type automatically if those columns are present.
Go to Campaigns → New Campaign. The 4-step wizard walks you through naming the campaign, generating AI email copy, reviewing and editing the sequence, then saving it as a draft. You can activate it from the campaign list.
Yes - the Review step in the campaign wizard lets you edit subject lines and body copy for every step in the sequence before saving.
Go to Settings → Billing. You'll find a link to the billing portal where you can upgrade, downgrade, or cancel. Cancellations take effect at the end of your current billing period.
Email us at support@mogulaim.com and include the email address you signed up with. We'll get back to you within 1 business day.
Yes - the AI is prompted to write copy specific to your property type. It handles office, industrial, multifamily, retail, land, and mixed-use. Just specify your property type when creating a campaign.
The sequence automatically pauses for that contact so you don't send follow-ups to someone who already responded. You'll see replies in your email inbox since they go directly to your reply-to address.